Privacy Policy
Last updated: 19 July 2026
This Privacy Policy explains how Aqua Cool ("we", "us", or "our") collects, uses, and protects your information when you visit our website or use our packaged drinking water and water can delivery services in Thrissur, Kerala. By using our website or contacting us, you agree to the practices described below.
1. Information We Collect
We only collect information needed to serve you well:
- Contact details you give us — such as your name, phone number, delivery area, and any message you send when you call, message us on WhatsApp, or submit a form on this website.
- Usage & device data — when you visit the site we automatically collect anonymous analytics such as pages viewed, time on page, approximate location (city level), device type, and how you reached us. This is collected through Google Analytics (see Section 4).
We do not collect payment card details through this website, and we never ask for passwords or bank information here.
2. How We Use Your Information
- To respond to your enquiries and deliver water to your address.
- To confirm orders and coordinate delivery timing over call or WhatsApp.
- To understand which parts of our website are useful and improve them.
- To keep a record of our service to you and provide support.
3. WhatsApp & Phone Contact
When you tap a "Call" or "WhatsApp" button, you are connected through your own phone or the WhatsApp application. Messages you send on WhatsApp are also governed by WhatsApp's Privacy Policy. We use the phone number and message you share only to fulfil your request.
4. Cookies & Analytics
We use Google Analytics 4, a service provided by Google LLC, to understand how visitors use our website. Google Analytics sets cookies and collects anonymised usage data (for example, which buttons are tapped and how far you scroll). This helps us see which services are most in demand and improve the site. This information is aggregated and is not used to personally identify you.
You can prevent this collection by disabling cookies in your browser, by using the Google Analytics Opt-out Browser Add-on, or through your browser's "Do Not Track" setting. Learn more in Google's Privacy Policy.
5. Sharing Your Information
We do not sell or rent your personal information. We only share it:
- With our delivery staff, so your order reaches you.
- With trusted service providers who help us run the website (such as Google Analytics), under their own privacy terms.
- Where required by law or to protect our legal rights.
6. Data Retention
We keep your contact details only as long as needed to serve you and maintain our business records, after which they are deleted or anonymised. Analytics data is retained according to Google Analytics' standard retention settings.
7. Your Rights
In line with India's Digital Personal Data Protection Act, 2023, you may request to:
- Access the personal information we hold about you.
- Correct information that is inaccurate or out of date.
- Delete your personal information from our records.
- Withdraw consent to being contacted at any time.
To exercise any of these rights, contact us using the details in Section 10.
8. Children's Privacy
Our services are intended for adults arranging water delivery. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or your personal information, please reach out:
- Aqua Cool
- 📞 +91 99473 68148
- 📍 Ikkanda Warrior Rd, East Fort, Pallikkulam, Thrissur, Kerala 680005